LEGAL

Cancellation Policy

Name: Sky 1 Executive Transportation
Address: 1818 Gilbreth Road, Burlingame, California, 94010, US
Telephone: +1 (415) 523-1446

We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our team. Please review the relevant terms for your service type.

Effective Date: January 1, 2026 | Last Updated: June 2026

SECTION 01

Standard Bookings

For standard individual bookings, including executive chauffeur, point-to-point transfers, wine tours, and similar single-trip services, the following cancellation terms apply:

Vehicle Type	Required Notice (to avoid 100% cancellation fee)
Sedan / SUV	At least 24 hours before scheduled start time
Sprinter Van	At least 48 hours before scheduled start time
Minibus / Minicoach / Motorcoach	At least 96 hours before scheduled start time

All cancellations must be communicated directly to Sky 1 by phone at +1 (415) 523-1446 or by email at info@sky1charter.com. Cancellation time is calculated from the moment we receive your notification.

SECTION 02

Airport Transfers

For airport transfer bookings, the standard cancellation terms above apply, with the following additional provisions:

Flight delays: Sky 1 monitors all flights in real time. If your flight is delayed, we automatically adjust your pickup time at no additional charge. No cancellation is necessary for flight delays.
Flight cancellations: If your flight is cancelled by the airline, please contact us as soon as possible. We will assess each case individually and work to accommodate rebooking or provide a fair cancellation resolution.
Early arrivals: If your flight arrives significantly earlier than scheduled, please call us immediately. We will do our best to adjust, though an early arrival fee may apply if the driver must be repositioned.

SECTION 03

Events, Corporate Programs & Shuttle Programs

For events, multi-vehicle bookings, corporate programs, and recurring shuttle programs, cancellation terms are individually agreed and outlined in your booking confirmation or program agreement. These typically include:

A non-refundable deposit required to secure the booking
Tiered cancellation terms based on the number of days prior to the event or program start date
Full payment becoming due within a specified period of the service date regardless of cancellation

Please refer to your individual booking agreement for the specific terms applicable to your engagement. If you have any questions about your event or program cancellation terms, contact your Sky 1 account coordinator.

SECTION 04

Long Distance Charter

Long distance charter bookings involve significant advance planning and resource commitment. Cancellation terms for charter services are outlined in the individual charter agreement signed at the time of booking. These typically include:

A non-refundable deposit of 25–50% of the total charter cost required at booking
Cancellation more than 14 days before departure: Loss of deposit only
Cancellation 7–14 days before departure: 50% of total charter cost
Cancellation less than 7 days before departure: 100% of total charter cost

Specific terms will be confirmed in writing at the time of your charter booking. We strongly recommend reviewing your charter agreement carefully before signing.

SECTION 05

No-Shows

A no-show occurs when a passenger fails to appear at the designated pickup location within the agreed waiting period and cannot be contacted. In the event of a no-show:

The full booked fare is charged
For airport pickups, the driver will wait the standard complimentary period (30 minutes domestic / 60 minutes international) before the booking is treated as a no-show
If you believe you have been incorrectly charged as a no-show, please contact us within 48 hours and we will review the case

SECTION 06

Changes to Bookings

Changes to confirmed bookings are accommodated wherever possible, subject to availability. Please contact us as early as possible if you need to make changes. The following general principles apply:

Minor changes (time adjustments of up to 1 hour, passenger count changes within vehicle capacity) are typically accommodated at no additional charge with sufficient notice
Significant changes (vehicle upgrades, route changes, additional stops, date changes) may require a revised quote
Last-minute changes on the day of service are subject to availability and may not always be possible

SECTION 07

Cancellation by Sky 1

In the rare event that Sky 1 must cancel a confirmed booking, we will:

Notify you as early as possible
Make every effort to arrange alternative service of equivalent or superior quality
Provide a full refund of all amounts paid if alternative service cannot be arranged to your satisfaction

Sky 1’s liability in cases of cancellation by us is limited to the refund of amounts paid. We are not liable for consequential losses such as missed flights, appointments, or other expenses arising from our cancellation.

SECTION 8

Refunds

Approved refunds are processed within 7–10 business days to the original payment method. Refunds for corporate accounts with invoiced billing will be applied as a credit to the account or processed by bank transfer, as agreed.

If you believe you are entitled to a refund that has not been processed, please contact us at info@sky1charter.com with your booking reference and details of the refund requested.